1. Shipping Methods and Costs
We offer a variety of shipping options to accommodate our customers’ needs. Shipping costs are calculated based on the destination, weight, and dimensions of the product being shipped.
- Standard Shipping: Typically takes 5–7 business days for delivery within Pakistan.
- Express Shipping: Faster delivery within 1–3 business days for urgent orders within Pakistan.
- International Shipping: Available for international customers. Delivery times vary based on location but typically range from 7–14 business days.
Shipping rates will be displayed at checkout, or you can contact us for an estimate before placing an order.
2. Order Processing Time
- Processing Time: All orders are processed within 2 business days of receipt. Orders placed after 5:00 PM (local time) or on weekends will be processed the next business day.
- Custom Orders: For customized products or services, please note that additional processing time may be required. We will inform you of an estimated delivery date at the time of order.
3. Delivery Areas
- Domestic Shipping: We offer shipping throughout Pakistan, including cities and rural areas. Delivery times may vary depending on your location.
- International Shipping: We also provide shipping to various international destinations. Shipping fees and delivery times for international orders will be calculated at checkout.
4. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (if applicable). You can use this tracking number to monitor your shipment through the relevant courier service’s website.
Please allow up to 24 hours for tracking information to appear in the courier system after receiving your confirmation email.
5. Shipping Delays
While we aim to deliver your products on time, shipping delays may occur due to factors beyond our control, such as:
- Customs delays (for international shipments)
- Weather conditions
- High shipping volumes during holidays
- Technical issues with courier services
If there are any significant delays with your shipment, we will notify you as soon as possible and work with the courier service to resolve the issue.
6. Lost or Damaged Items
If your order is lost or arrives damaged, please contact us within 7 days of delivery. We will initiate an investigation with the shipping carrier and resolve the issue by either issuing a replacement, arranging a repair, or processing a refund, depending on the situation.
Please keep all packaging materials and product items for inspection in case of damage.
7. Return Shipping (For Physical Products)
If you need to return a physical product purchased from Clickify Solutions, please refer to our Return & Refund Policy. You will be responsible for the return shipping costs unless the item was delivered damaged or defective.
8. Address Accuracy
To avoid any delays, please ensure that your shipping address is entered correctly during checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
If you realize that you’ve made an error in your shipping address after placing an order, please contact us immediately at clickifysolutions1@gmail.com or +92 333 488 5999 so we can assist with updating the address.
9. Shipping Restrictions
- Restricted Areas: Some areas may have shipping restrictions due to logistical issues, legal restrictions, or other reasons. If we are unable to ship to your location, we will notify you during the order process.
- Customs and Duties (for international orders): International shipments may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping fees.
10. Contact Us
If you have any questions regarding shipping, delivery times, or need assistance with tracking your order, feel free to contact us:
- Email: clickifysolutions1@gmail.com
- Phone: +92 333 488 5999
- Address: Shop Number 27, B Block, College Road, Lahore, Pakistan.