1. General Policy
We strive to ensure that all our customers are satisfied with our services. However, if for any reason you are not fully satisfied, we offer refunds under certain conditions as outlined below.
2. Eligibility for Refund
Refunds may be issued in the following circumstances:
- Defective or Incorrect Services: If there is an issue with the services you purchased (e.g., functionality not working as promised, or you receive the wrong service).
- Non-Delivery of Service: If we fail to deliver the agreed-upon service within the specified timeframe and fail to resolve the issue in a reasonable period.
- Unforeseen Service Disruption: If there is a major disruption in our service that impacts your business operations, and no alternative solution can be provided in a timely manner.
3. Non-Refundable Items
Certain services and fees are non-refundable, including but not limited to:
- Custom Development Services: Services such as customized software development or consulting are typically non-refundable once work has begun or once delivery has been made.
- Subscription Fees: If you have purchased a subscription plan, refunds will not be issued for partial months or unused services, unless agreed upon at the time of purchase.
- Specialized Services: Any services provided that are specifically tailored to the client’s requirements and have already been delivered.
4. How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact Us: Reach out to our customer support team via email at clickifysolutions1@gmail.com or call us at +92 333 488 5999.
- Provide Details: Include your order details, the reason for your refund request, and any supporting information that will help us assess your request (e.g., screenshots, communication history, or service delivery dates).
- Review Process: Once we receive your refund request, we will review your case and respond within 7 business days. We may request additional information or clarification if needed.
- Approval or Rejection: If your refund request is approved, we will initiate the refund process. If the request is not approved, we will explain the reason and work with you to find an alternative solution.
5. Refund Processing
- Payment Method: Refunds will be issued via the original payment method (e.g., credit/debit card, bank transfer, etc.) within 14 business days from the approval of the refund request.
- Refund Amount: The refund amount will be the full amount paid for the service, excluding any transaction fees or taxes that are non-refundable.
6. Service Credits Instead of Refunds
In some cases, instead of a refund, we may offer service credits for future use. This option is available at our discretion and may be offered when a service disruption or error occurs. These credits will be issued in accordance with the value of the service you purchased and can be applied to any future services.
7. No Refunds After Service Completion
Refunds will not be issued after services have been fully rendered or after the service has been accepted by the client unless the service does not meet the agreed-upon specifications.
8. Changes to the Refund Policy
Clickify Solutions reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website or providing notice to our clients. We recommend reviewing this policy periodically to stay informed of any updates.
9. Contact Us
If you have any questions regarding this Refund Policy or if you need assistance with a refund request, please contact us:
- Email: clickifysolutions1@gmail.com
- Phone: +92 333 488 5999
- Address: Shop Number 27, B Block, College Road, Lahore, Pakistan.